Upon submitting a support ticket, you can expect to receive an initial response from our team within 72 hours during our business hours. Our business hours are on weekdays in the PST timezone, excluding US holidays.

Social channels such as Telegram and Discord are a great resource to tap into for community support on development issues. If you can't find a solution, please submit a support request to our Customer Care team.

You can find information on grants and funding opportunities on the main NEAR portal .

Follow NEAR on X for our latest product announcements or subscribe to NEAR Week to receive their weekly newsletter on ecosystem announcements.

For any issues or concerns you've encountered, please feel free to provide us with detailed information through our Bug Bounty Program. Your cooperation and additional details will assist us in addressing and resolving any potential vulnerabilities effectively. We appreciate your proactive approach in helping us maintain the security and integrity of the NEAR ecosystem. If you have any further questions or need assistance, don't hesitate to reach out to us.

As we embrace a more decentralized future, wallet.near.org will be discontinued. This change invites you to discover a variety of new and secure wallet options within our ecosystem. Your funds are safe! Accounts exist on the blockchain, not in a wallet. Wallets are just an interface into using the blockchain with your account. Learn more

For issues relating to a third-party exchange, such as Binance or Coinbase we're unable to investigate issues on external platforms like these. To address your concern effectively, we recommend contacting the customer support team of the specific exchange where you're experiencing issues. They are most equipped to assist you in resolving the matter.

Your NEAR funds are managed within your chosen wallet. To best address your question we suggest you visit the support site for your wallet that holds your NEAR funds. For generalized steps see this article.