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Frequently Asked Questions
What is the expectation for a support resolution?
What is the expectation for a support resolution?
Upon submitting a support ticket, you can expect to receive an initial response from our team within 72 hours during our business hours. Our business hours are on weekdays in the PST timezone, excluding US holidays.
Where can I find help to troubleshoot a development issue?
Where can I find help to troubleshoot a development issue?
Where can I find funding for my project?
Where can I find funding for my project?
You can find information on grants and funding opportunities on the main NEAR portal.
How can I find out about the latest product developments?
How can I find out about the latest product developments?
Follow NEAR on X for our latest product announcements.
I found a bug — where can I flag this?
I found a bug — where can I flag this?
For any issues or concerns you’ve encountered, please feel free to provide us with detailed information through our Bug Bounty Program. Your cooperation and additional details will assist us in addressing and resolving any potential vulnerabilities effectively. We appreciate your proactive approach in helping us maintain the security and integrity of the NEAR ecosystem.
What happened to Near Wallet?
What happened to Near Wallet?
wallet.near.org is now a wallet hub: a curated list of the wallets available in our ecosystem. Your funds are safe! Accounts exist on the blockchain, not in a wallet. Wallets are just an interface into using the blockchain with your account, so you can import your account into any of the available wallets
Question about Transfer Exchange?
Question about Transfer Exchange?
For issues relating to a third-party exchange, such as Binance or Coinbase, we’re unable to investigate issues on external platforms. To address your concern effectively, we recommend contacting the customer support team of the specific exchange where you’re experiencing issues. They are most equipped to assist you in resolving the matter.